FAQ

 

Do you make custom orders?

Yes! I love working with customers to make them the knitwear piece of their dreams. Contact me with any requests you have in mind. Keep in mind, developing a custom pattern takes much time and patience. A quote will be given to you based on the design work required. 

E-mail all requests to: alison@lareservedesign.com

How long will it take to receive my order?

As everything is handmade shipping times vary. Please check each listing individually to get a sense of how much time it will take to process your order. Turn around times on most items are 5-8 business days. Shipping upgrades and ready to ship items are always available! (Contact: hello@lareservedesign for more details on ready to ship items)

How do I order wholesale?

Currently we do not offer large wholesale orders. We can't currently keep up with the volume or quick turn around times required for wholesale orders. We do, however, offer discounts on bulk orders of 5 of more items. Contact us for more details

How will I receive the pattern I ordered?

Your pattern will be available for a direct download a couple of minutes after your order is placed! You will receive an e-mail notification when it is ready for download. 

Can I get a refund for my order?

Unfortunately due to the handmade nature of knitwear, we do not offer refunds on orders once they have been started, and offer no refunds on custom orders. No refunds will be given on pattern downloads. If your order has arrived damaged then contact us! We will be happy to come up with a suitable solution for you.